Returns & Exchanges

At Old Faithful Shop, we take pride in the quality of our home goods and want you to be completely satisfied with your purchase. If an item doesn't meet your expectations, we offer returns on unused merchandise within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Pack With Care

  Securely place the unused item in its original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.